Refund and Returns Policy
Thank you for shopping at golviro. We appreciate your business and want to ensure you are satisfied with your purchase. This policy outlines the terms and conditions for returns, refunds, and exchanges on our website, https://www.golviro.store.
Returns and Exchanges
We accept returns and exchanges for eligible items within 30 days of delivery. To be eligible for a return or exchange, the item must be unused, in its original packaging, and in the same condition as when you received it. You must also provide proof of purchase.
How to Initiate a Return or Exchange
To start a return or exchange, please contact our customer service team with your order details and reason for the request. You can reach us via email at [email protected] or by phone at +1(806)737-9486. We will provide instructions on how to return the item to our address.
Non-Returnable Items
Certain items are not eligible for return or exchange, including:
- Gift cards
- Downloadable software or digital products
- Personalized or custom-made items
- Items marked as final sale
Please check the product description before purchasing to confirm if an item is returnable.
Refunds
Once we receive and inspect your returned item, we will notify you of the approval or rejection of your refund. If approved, your refund will be processed to your original payment method within 10 business days. The refund amount will exclude shipping costs unless the return is due to our error or a defective product.
Late or Missing Refunds
If you haven’t received your refund within the expected timeframe, please check your bank account again and contact your credit card company, as it may take some time for the refund to post. If the issue persists, contact us at [email protected] or +1(806)737-9486for assistance.
Exchanges
We only exchange items if they are defective or damaged upon receipt. If you need to exchange an item for the same product, contact us at [email protected] or +1(806)737-9486with your order details, and we will guide you through the process.
Shipping for Returns
You are responsible for paying the shipping costs to return your item, unless the return is due to our error. Shipping costs are non-refundable. We recommend using a trackable shipping service and purchasing shipping insurance, as we cannot guarantee that we will receive your returned item.
User Responsibilities
By using our website and services, you agree to comply with this policy and provide accurate information when requesting returns or refunds. You are responsible for ensuring returned items are securely packaged to prevent damage during transit. We are not liable for items lost or damaged during return shipping.
Legal Disclaimers
This policy is governed by the laws of the jurisdiction in which golviro operates. We reserve the right to modify this policy at any time without prior notice. Changes will be effective immediately upon posting on our website. Your continued use of https://www.golviro.store after changes constitute acceptance of the updated policy.
Contact Information
If you have any questions about this policy, please contact us:
- Email: [email protected]
- Phone: +1(806)737-9486
- Address: